Return and refund policy

Return and Refund Policy

This policy sets out the return and refund conditions for products sold by Energrosso Ltd. (registered office: 1172 Budapest, Pásztó utca 40, company registration number: 01-09-382171) (hereinafter referred to as the "Company"). Wholesale customers (hereinafter referred to as "Customers") are provided with return and refund facilities as set out below:

1. Right of withdrawal and taking back the goods

The Customer has the right to withdraw from the purchase within 3 calendar days of the purchase. To exercise the right of withdrawal, the following conditions must be met:

  • The goods must be returned to the Company's central warehouse (address: 1225 Budapest, Ipartelepi u. 3/A) in their original packaging, undamaged and unused.
  • In all cases, the Customer must consult the seller in contact with him/her by telephone or e-mail before returning the goods, no later than 18:00 on the 2nd day after the purchase.
  • The Company will charge a return fee for administrative and logistical costs for the return, as follows:
    • 10% of the net price of the goods in the case of a support structure.
    • 5% of the net price of the goods for solar panels and inverters.

2. Handling defective products

If the Customer has received a defective product from the factory or the wrong size or product has been delivered, the Customer must immediately notify the Company by phone or e-mail. The Buyer must take photographs of the defective, out-of-size or out-of-colour Products in a clearly visible manner and send the photographs to the Company at nagyker@energrosso.hu e-mail address. The Buyer will be informed of the further steps to be taken within 3 working days of the receipt of the picture at the above email address.

3. Return procedure

Before returning the product(s), the Customer must consult the seller with whom he/she is in contact to agree on the exact return conditions.

  • In order to return the product(s), the Customer must ensure that the product(s) are packaged in their original packaging, complete, unused, unused, clean, and in their original condition, with the original invoice and a completed withdrawal form.
  • The original carton(s) of the product(s) should not be directly glued or cellulose-coated. The box must be placed in a packaging material (bag, paper, box) suitable for transport and sealed.
  • If the product is dirty, missing, glued or the original box is damaged, 10% will be deducted from the price of the product(s).

4. Additional guidelines

  • The Company does not accept COD parcels.
  • Returned parcels can only be sent to the address provided by the Company (central warehouse); we are not able to collect parcels sent to a post office, parcel point or other address.
  • Please choose a courier service that guarantees delivery of returned parcels to the central warehouse.
  • The returned product must be in factory packaging (in a condition suitable for resale), packed in additional shipping bags, bags or boxes. Do not tape and label the product box.
  • If parts of the packaging, product, accessories and descriptions are not completely intact, 50% of the product price will be deducted.

5. Refund procedure

  • After receipt and inspection of the returned goods, the Company will make the refund within 14 calendar days at the latest.
  • Refunds will be made according to the original method of payment, unless the customer explicitly requests another method.
  • The amount of the return fee will be deducted from the amount to be refunded.

6. Contact and Reconciliation

Before making any returns, please check with your sales representative or contact one of the following:

  • Energrosso Ltd.
  • Customer service telephone number: (+36) 20-432-1763
  • E-mail: nagyker@energrosso.hu

The withdrawal notice required for return by clicking here to download it.